I was recently gifted a year of Pandora Plus, but after discussion with my husband, we decided to upgrade to Pandora Family. When I go to do it, it says my account is not eligible. I sent an email to customer service yesterday morning and have yet to receive any response.
The upgrade process should be easier, and since we've already paid for a year of plus, I would also like to know if there is a smaller fee to upgrade to premium family for the year.
Also, suggestion to Pandora, you should have a telephone number or at least a live chat option. It is completely unacceptable as an online platform to only have email as an option. Your response times are abysmal if this is the only method of contact.
Moderator Edit: Edited title for clarity
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