@AlyssaPandora - We appreciate the updates, however the update has not changed since late March - 'engineering team is working on it and that our feedback is added to the ticket.' and at this point, your community deserves a better response. I work in technology so I understand how things are sometimes hard to track down, however it should not take months to fix a problem on a paid service. Your team should be meeting with leadership daily until this issue is resolved and a true update, along with an ETA, reported out weekly if not daily. I realize that you are just the middle person between us and your developers/engineers, but at this point someone from your leadership team should be posting updates to their customers. This has to be affecting a ton of your customers; not everyone looks for resolutions on the internet or comes across this board. I don't want to use 'threat' of cancelling my service, but I am seriously considering it. Between Amazon Music, Spotify, etc., there are options that your customers could choose. Pandora should appreciate that they have customers that are choosing them over these other services and go above and beyond to fix ongoing issues like this.
... View more
