OMG -- I love trouble-shooting when they ask for a million pieces of completely irrelevant information in the hopes of discouraging you from continuing. i.e. you can't tell me that the model of our phones affects what stations the algorithms pick to download our "most listened to stations"... I get the exact same stations downloaded also, ones I haven't listened to for over a year.  We all know they just want you to upgrade your plan, that's the objective in all this fake helpfulness. ... View more