Hi there, @Kels7845. 👋 Sorry to hear that you're having trouble. I moved your post over to this existing thread: Not receiving password reset email Music changing rapidly on your computer could be a browser related issue.  In the meantime, I've escalated your issue to our team. An agent will reach out to you via email soon to offer further assistance with resetting your password and ensuring the security of your account. Please be sure to check your spam folder to make sure it doesn't end up there. 📬 You may also find this post to be helpful: "Someone else is listening" Message Thanks for your patience during this process. 🎧 ... View more