Ya, they don't seem too concerned with customer satisfaction. I haven't heard anything from them, so far, and honestly, don't expect to. A few years ago I contacted them re: inability to edit play lists (which you can't!). I pestered and pestered them until someone finally responded. It's been a few years, so this isn't an exact quote. But they basically said that they don't have anyone who works on technical issues. They just have one department, which is, you guessed it, billing!
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