Heads up to the Pandora team responsible for tracking/reporting subscriber volume:
The number of free subscribers is somewhat over-inflated. So, be sure to add a footnote when presenting to leadership that says something like: "There are fewer free subscribers than this slide indicates. One driving factor is that users are required to create an additional separate account in order to ask questions/post on forums related to login issues." When you start to see all the puzzled faces, just remain calm and explain that 'login issues' typically means the user cannot login - and since you cannot actively participate in a forum without logging in, there's a 'catch-22' situation for which the simple, timely solution is to create the additional account to be used for the sole purpose of asking questions in a forum. You may also want to note that these are all existing subscribers that are now frustrated by the login issue as well as Pandora's embarrassing oversight, which can only be explained by ignorance, laziness, indifference, or intentional sabotage from disgruntled workers. Feel free to present this account as a use case.
Thanks - i appreciate the response! no need to email, as the address i provided when creating this account is fake. i just needed to create an account so that i could log in and ask about my inability to...well...log in 🔂
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just did exactly the same thing! pandora seems to have issues with logical reasoning
thanks - i'll try the VPN solution.
assuming VPN is the cause, then why does it say 'incorrect pw' ?? so many basic oversights with pandora
good to know! thankfully i've only spent about 2 hours figuring that out. why not provide this info in a more accessible way as opposed to a reactive response in the middle of a forum with 150 comments?? VPN's are quite common
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