FernBadie, I hear your pain! I was dealing with this issue (with absolutely NO resolve) for weeks. Hours wasted and nothing helped. Nothing. After talking to one of my friends about it, they said that it had happened to them as well, and that is "resolved on its own" after a month. I thought, well "that's **ahem**." Sure enough... it DID just resolve on its own. And, it's back to playing again (thank God because I seriously almost cancelled Pandora - enter angry face emoji). While I'm so glad the debacle is over, I'm sooooooo very annoyed (still) that there was no tech support to be had for this. It's really frustrating. To say the least, I'm seeking an alternative to Pandora, and thinking of ditching my Alexa. Nowadays, reliability and service go pretty far in my book... and this was a BS situation with no answers. Good luck!!!
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