I have been using Pandora for over a decade and never had a problem continuing my upgrade until lately.  Before this, my account was automatically debited and it wasn't this time.  Tried to re-enter but my debit card was not accepted.  I must have re-entered it over a dozen times and I got the same maddening response:  "Sorry, your payment information is not valid. Please update your details."  Never had this happen before, so I looked for the “contact us” window for a genuine, proactive remedy. But there’s no generic window to detail a problem and route directly to your team.  Rather, a paying customer must first have to find the “community” as the only recourse, then wade through an endless list of posted issues to guess which topic closely resembling the problem.  A customer shouldn’t be subjected to this inconvenience.  All this is “klunky,” but here I am.  Now…I have looked at all the responses in this post board, tried all the suggestions…logged out……changed browsers…entered a new password, etc., etc. and nothing works.  So I gave up.  Tried it couple of days later, but it was worse.  When I tried logging in with my new password, it didn’t recognize it even though I changed it.  AHEM! Why make it so hard to separate funds from your customers?  It's the most frustrating experience I’ve ever had since I started using the Internet when it went online over 30 years ago.  Don’t get me wrong…I love Pandora...its options…its framework…its superior audio and its ease of use.  You need to be more accommodating and efficient, however, when there’s a real problem.  Please help. ... View more