@siroxley Could you tell me a bit more about what is happening?
What is the make and model of your device (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
I look forward to hearing back from you.
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