I have a BRAVIA KDL-48W590B bought new at Costco in 2013. We have always had high-speed WiFi internet and have only run the built-in Netflix and Pandora apps. Since early April 2020, the Pandora app began experiencing the same error as described on this site and MANY other websites. When I open the Pandora app, the app loads but TV immediately displays the following message: "internet browser will be closed due to an internal error". The Pandora picture is greyed out and still slightly visible in the background and the sound is still working, but I cannot access the Pandora app to like a song or even change the station. Like everyone else, I ran through all the self-troubleshooting steps to no avail. I have followed the troubleshooting steps on the support website (i.e. disable java script, cookie setting, delete all cookies; update software; unplug/disconnect, use a wired ethernet cable connection, etc.) and none have worked. I see a lot of internet posts about this error but have found no solutions. I online chatted with a Sony tech support rep on April 11, 2020 and ran through the same steps I did before by myself but that didn’t fix the problem. The steps we did are listed at https://us.community.sony.com/s/question/0D50B00004mzXoYSAU/has-anyone-that-have-hulu-received-the-following-error-internet-browser-will-be-closed-due-to-an-internal-error?language=en_US "Note: Each of these steps may resolve the issue, so play an internet video after each step to check if the issue is resolved. Disable the Java Script and Cookie Setting of the TV. On the supplied remote control, press the HOME button. Scroll to Applications or All Apps. Run the www.Internet Browser app. Press the Options button and select Browser settings. Set Java Script to Disable or Off. Set Cookie Setting to Disable or Off. Scroll down to Delete All Cookies or Clear Cookies Select YES. Perform a software update: https://www.sony.com/electronics/support/articles/00028577. Perform a power reset. Power off the TV. Unplug the power cord from the electrical outlet. Leave the TV unplugged for one minute. Plug the power cord back in. Power on the TV. Perform a Factory Reset: https://www.sony.com/electronics/support/articles/00032661." Again, I did all these steps myself and again with the 1st Sony rep, but none worked. So, I first chatted online with a Sony technical support rep, who escalated to next level of Sony tech support. The online chat rep said another rep will call me in 1-2 business days. The Sony escalated rep called me to troubleshoot but also could not resolve the issue, so the rep escalated to next level of Sony tech support, who called me to troubleshoot but who also could not resolve the issue The 2nd Sony rep called me and we ran through the same steps as before and also did a factory reset but that didn’t fix the problem. It actually made it worse, since before the reset, the sound still worked on the Pandora app, but after the reset, no more sound. The 2nd Sony rep also had me select manual entry of IP addresses, and enter different numbers, which I did, and this attempted fix didn't work. This proposed fix is listed at https://community.sony.co.uk/t5/other-tvs/you-tube-internet-browser-will-close-due-to-an-internal-error/td-p/1596423/page/5 "For anyone with this issue, it appears that Sony/Opera are forcing you to allow ad.doubleclick connections. Usually if you have a gateway level ad blocking enabled (Diversion etc), connections to these sites will intensionally be routed to a localhost. Very annoying and not acceptable in my opinion. However, it can easily be resolved, by manually setting your DNS servers on your TV (in Network Settings, Custom Connection, Manual IP address) to Google's DNS 8.8.8.8 / 8.8.4.4 servers for example, rather than your own gateway. This will allow ad.doubleclick connections and not create the YouTube app to overlay the error. Hope this helps." but didn't work for me. Then rep said to call Pandora bec it *may* be a Pandora issue, at which point I said no, this was a Sony TV issue based on so many Sony TV owners complaining about the same issue and with many different apps. I said routing me to Pandora would not work since Pandora would say this is a Sony issue, of course. The 2nd Sony rep said they may call me again. I said that this issue has been a known issue for many years After 1 Sony tech support chat and 2 Sony escalated tech support phone calls, the problem still exists with no solution in sight. Hours spent on this…all wasted. Countless attempts at self-troubleshooting this known issue as evidenced by the many websites that show posts of Sony customers complaining about experiencing the same issue, yet Sony has no solution. Sony FAIL! A Google search for "internet browser will be closed due to internal error" results in many results. Sony has no fix for it, which is why all websites and all Sony tech supports chats and calls fail to resolve the issue, it's just Sony can't come right out and admit and say that. Pathetic. Sony should be able to release a patch or update to fix the issue, not pretend and falsely say they are working on resolving this. This is built-in obsolescence. Other sites that discus this error include https://www.askmefast.com/How_to_fix_sony_bravia_netflix_content_error-qna403879.html#q45877 "I solved this problem recently (10/2010) by updating my TVs firmware. My TV (sony KDL 40EX700) is configured not to update by itself. So I downloaded onto a flash drive and updated the TV. Netflix is working now." This issue existed back in 2010…10 years ago! And how does one update TV firmware (as opposed to software)? My TV software was already updated as confirmed by the Sony escalated reps. https://community.sony.co.uk/t5/other-tvs/you-tube-internet-browser-will-close-due-to-an-internal-error/td-p/1596423 shows the error occurred in YouTube app. https://www.amazonforum.com/s/question/0D54P00006zSttUSAS/sony-internet-browser-will-be-closed-due-to-internal-error shows the error occurred in the Amazon Prime Video app: "Chuck L. a year ago I began getting this message about a month ago. Eventually, a Sony technician called me and said my Bravia TV (an XBR "smart" TV) was made in 2014 and currently doesn't have enough storage to handle the Amazon Prime Video app. He said if the factory reset and disabling Java Script and deleting cookies doesn't free up enough storage (it didn't), the only solution (at least for my model) was to get some kind of media device (e.g., BluRay, Roku, PlayStation, Amazon Fire Stick, etc.) in order to use the storage capacity on those devices. I purchased an Amazon Fire Stick, and have not had the problem since then (I've watched about 15 episodes on Amazon Prime)." I plugged in my Firestick on this same Sony TV and successfully run Pandora app on it with no error msg. But there is no excuse for Sony not being able to fix this defect and error in their products. Like other Sony TV owners, I am resigned to Sony not being able or willing to admit there is a problem that deserves fixing, so I cannot use the Sony TV as I have for years.
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