I opened a Case with their support team. It took two rounds of "please try it again" but the second time went through. I think it was related to my saved CC... perhaps it had originally expired, and the updated CC wasn't overwriting like it should. -j ... View more

I'm in the same boat.  I let my Apple subscription expire, and now I'm trying to upgrade to the family plan. I've tried 3 cards as well as Paypal... all return the same "Something went wrong" and "Your payment information is not valid" errors.   I logged out, tried an Incognito window, and other steps listed in the pinned post.  Help! ... View more