I am having the same issue.. please advise, i have 2 family memberships available. I even made a new outook email... i receive no email, its not in junk or spam. please advise.... i am no appreciating you customer support. i submitted a request for help yesterday... and it said 24 hours for a response... well its been an entire day and i have not heard anything.. i understand its sunday... but you have NO phone support. im wondering if i should just buy spotify and drop you guys considering the incapability to assist a customer who pays money and just wants their service to work. my daughter has no way of streaming her music now... im removing my payment method... im current... either fix it or i will not be renewing the service. I LOVE pandora... but you support is **ahem**
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