Hi @awalter182000, welcome to the community! To keep things in order, I moved your post here: Web: "We're having trouble playing audio on this device" Error
You may want to check some of the suggestions made here to see if there's something else you can try that you haven't yet. If you already tried everything suggested in this thread, can you tell me more about what's happening? Are you seeing the message the moment you log in or are you able to log in and then the message appears? Also, are you listening from a Mac or Windows computer? Let us know.
... View more