Been going on for months now. Super frustrating. Chated with support and got a "we'll pass your information along." No Ad blocker. No overly aggresive firewall. Norton 360 seems to be set up right. Have checked router settings and they look fine but that shouldn't be an issue anyways as my laptop, sonos, and pixels - all on the same network - aren't impacted. Playback Experience: What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)? Playlists - that's all I listen to on Pandora so I don't know if it is happening elsewhere. I've only ever had it fail between songs. It feels like the song buffers in its entirety, then sometime during playing that song, the connection is lost and Pandora can't pick up the next track. Were you listening through the Pandora website or the Pandora Desktop App? Yes. Both the web version and the Desktop App suffer the same issue. However, this only happens on one of my PCs. Pandora works fine on all our Android (Pixel) devices as well as on our Sonos and my Windows 11 laptop. If the website, which browser were you using (Chrome, Firefox, Edge)? I primarily use Chrome but can confirm it is happening on Firefox and Edge as well. And, as noted above, in the Pandora Desktop app Incognito mode doesn't seem to help and I've done all the troubleshooting steps suggested on the support site. No dice. Were you able to resume playback afterward? Sometimes. But it always happens again. I find using a hard refresh of the page - Ctrl + F5 - seems to be more effective at recovering from a hang than anything else. Interestingly, the failures seem to be progressive. Meaning the number of songs between failures seems to decrease the longer I suffer through the constant refreshes. It might go 10+ songs the first time I start playing after an extended period not using it. Then, during that same session, the next refresh might get me 5 or 6 songs before failing. Then 2 for a couple times then 1 or none (immediately pops the same error message) from there on out. Device Information: What is the make and model of your computer? What operating system are you running (e.g. Windows 10, Windows 11)? OS Name Microsoft Windows 11 Pro Version 10.0.26100 Build 26100 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name XXXXXXXXX System Manufacturer Alienware System Model Alienware Aurora R12 System Type x64-based PC System SKU 0A63 Processor 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz, 3401 Mhz, 8 Core(s), 16 Logical Processor(s) BIOS Version/Date Alienware 1.1.28, 11/5/2024 SMBIOS Version 3.1 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Alienware BaseBoard Product 0P0JWX BaseBoard Version A00 Platform Role Desktop Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume3 Locale United States Hardware Abstraction Layer Version = "10.0.26100.1" User Name XXXXXXXXX Time Zone Pacific Daylight Time Installed Physical Memory (RAM) 64.0 GB Total Physical Memory 63.7 GB Available Physical Memory 34.5 GB Total Virtual Memory 67.7 GB Available Virtual Memory 22.0 GB Page File Space 4.00 GB
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