Hello Adam, I appreciate your teams effort in resolving this issue. I am writing on behalf of my parents in law, as they subscribe to Pandora primarily to use on their Sony TV. Because of this issue, they have been unable to use your service except on their phones, and have been considering canceling their subscription since a fix has not been provided. They asked me to try and fix it since I am a bit more technical than they are.  Insofar, I have only uninstalled the Pandora app, performed a Sony Bravia TV update, and opened the application with a direct Ethernet connection. I saw earlier suggestions to reset cookies on the Opera browser that is set up on the Sony TV but don't see how this helps? Is the Pandora application using the Opera internet browser? Additionally, I attempted to navigate to the Pandora web page on the internet browser application and received several alerts that the connection was not safe.    I'm hesitant to reset cookies or DNS settings in an attempt to give your engineering team some more information. I expect that this issue should be easily replicable, and shouldn't require such a complicated fix. To be honest, the application appears to work, it's just that there are some settings regarding the connection which throws the internal error flag up with Sony. And based on the fact that this error has occurred with a lot of other applications, I'm certain the issue is not with Pandora, but with Sony or with whatever program their applications use when establishing a secure connection. That being said, a lot of people are probably blaming Pandora as well for not isolating the error. I do appreciate your responsiveness on this forum, even if a solution has not been provided yet and understand you are working to provide a solution. So I'll answer your questions to add some information to the ticket hopefully. How long after the app starts up does the message occur? Does the message appear at startup or after the music has started? -The message pops up almost immediately. The music starts just before. Additionally, the only option is to return back to home. When clicking return, you can see the Pandora application interface. Additionally, it's playing a channel from the user's profile, suggesting that everything is working fine but is throwing up a flag because of some connection settings which prompts the Sony interface to force the user to close the application, even though the application clearly is working.  Does the music start playing and continue to play during the message? Yes and it continues for a second after choosing the only option.  The year of your Sony Bravia device   Not sure but it's a KDL70w830b.     I hope this helps.    -Russ     ... View more