Hi @wiseguy32  Welcome to community! Sorry to hear you're having trouble logging in on your Denon. Since you've already tried a number of steps and are still running into the same issue, I've gone ahead and shared the details you've provided with our engineering team so they can take a closer look. In the meantime, could you follow up with some additional questions I have: Could you let me know approximately when you first noticed this started happening?  Confirming this is directly through your Denon device, or through the HEOS app? Thanks for your help with these details!   ... View more