Hello Pandora Community and AMP Support Team, I'm hoping a Pandora moderator can help escalate two unresolved issues involving the artist Michael Rowan. I've attempted to resolve these matters through the normal support channels, but have been unable to obtain a meaningful explanation or resolution. I'm the songwriter and producer responsible for the Michael Rowan music project and represent Rowan Music LLC, the company that owns the master recordings and manages their distribution. Issue 1: Repeated rejection of Pandora AMP artist profile claims Michael Rowan already has an established presence on Pandora. Four previously released singles are available in Pandora's catalog. However, despite multiple attempts, I've been unable to successfully claim the existing Michael Rowan artist profile through Pandora AMP. My claim requests have repeatedly been rejected, without a specific explanation of what is preventing approval or what additional documentation might be required. I'm not attempting to claim an unrelated artist's account. I'm the songwriter, producer, and authorized representative of the company responsible for these recordings. I can provide documentation establishing my relationship to the artist and ownership of the recordings, including distribution records, company information, and other verification materials as necessary. What I need is a manual review of the rejected claims and a clear explanation of how to complete the verification process. Issue 2: Ten-track album missing from Pandora since May 2026 The second issue concerns Michael Rowan's album: Artist: Michael Rowan Album: While We Sleep — Songs for a Country in Denial Release date: May 22, 2026 Number of tracks: 10 Distributor: DistroKid Master recording owner: Rowan Music LLC UPC: 825259644900 The album was distributed through DistroKid and is available on all other major streaming platforms, including Spotify and Apple Music. However, more than five months after its release, the album remains absent from Pandora's catalog. This is particularly puzzling because four Michael Rowan singles are already available on Pandora, demonstrating that at least some of the artist's recordings have been successfully delivered and made available. I recognize that Pandora maintains its own catalog review and curation procedures, and that distribution through an aggregator does not necessarily guarantee inclusion. However, I would appreciate knowing whether the album was actually received, whether it is awaiting review, whether it was rejected, or whether there is some other technical or administrative issue preventing its appearance. At present, I have no way to determine which of these possibilities applies. Previous attempts to resolve these issues I have already contacted Pandora AMP Support regarding both problems, including a detailed request for investigation and escalation. Unfortunately, I have not received a substantive response addressing either the repeated artist-claim rejections or the missing album. I'm therefore turning to the Pandora Community in the hope that a moderator can refer these issues to the appropriate internal teams rather than simply directing me back to the same support channel. What I'm requesting I would greatly appreciate assistance with the following: Artist verification: A manual review of the rejected Michael Rowan AMP claims and specific guidance on the documentation or verification steps required for approval. Album delivery: Confirmation that Pandora received the May 22, 2026 album delivery from DistroKid, including whether it was successfully ingested into Pandora's catalog systems. Catalog status: Clarification of whether the album is awaiting curation, has been rejected, has encountered a technical problem, or has been associated with an incorrect artist record. Corrective action: If the album requires resubmission, metadata correction, additional review, or another action by DistroKid or Rowan Music LLC, please identify the necessary steps. Internal escalation: Referral to the appropriate Pandora AMP, Content Operations, or catalog support personnel who can investigate these matters and provide a definitive response. I'm not requesting preferential treatment or guaranteed placement in Pandora's catalog. I understand that Pandora has its own policies and procedures. What I'm requesting is transparency about the status of a properly distributed release and a reasonable process for verifying my authority to manage an existing artist profile. If a moderator can assist, I'm happy to provide the individual track ISRCs, relevant distribution documentation, previous support correspondence, and any additional identifying information through private messaging. After more than five months, I believe these are reasonable questions to ask. Thank you for taking the time to review this. I would sincerely appreciate having these issues brought to the attention of someone who can investigate them. Bob Atkins Rowan Music LLC
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