I love Pandora too. I've been a member for about 8 1/2 years now. Whenever I've ever had any issues with Pandora they have always been relatively quick about helping me to resolve the matter. One of the things I like about Pandora is how you can discover new artists. In November I was listening to 1 of my stations when they played an artist I wasn't familiar with, Amos Lee. The first song I heard by him, "Sweet Pea" I liked so much that I added it to my favorites playlist and later even created an Amos Lee station.
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