Well, thanks for the attempted response and going by your canned script but frankly useless and i wish you would have truly read this in full and gave it thought, but you didn’t. Lets review: 1. My device which is a Samsung Family Hub Refrigerator has the latest software update from Samsung. There is no firmware. Period. You clearly have no idea what platforms you are deploying your software on. You say press menu on my remote. What remote??? Its a refrigerator, lol. Unbelievable you would suggest this and frankly reinforces the fact you have no idea what you are talking about. 2. Update is unavailable. Because auto update is on. Cannot just simply update whenever i feel like. You see the screenshots i included and clearly you couldn’t be bothered to pay attention to that. Given my simple statement in English, am I on the most current version? I bet I am. 3. Once again, try looking at the screenshot. Notice that uninstall is greyed out? I cannot uninstall the app, otherwise I would and never install it again for good reason. 4. Wake up and understand the devices your inept software is installed in. Tell me where to connect an Ethernet cable to on my device. (LOL). I bet you can’t tell me, but would lime to know. reboot. Always the last statement that NEVER yields results. Perhaps you should escalate this to someone else who may really understand.
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