I just reverified my student status and I received the email from SheerID Verification on May 15th at Verify@sheerid.com telling me that my academic status is confirmed. However, I was still charged for the full premium amount and my account does not reflect student status. I contacted Pandora support directly and on May 16th they responded and said they looked and my verification was rejected?? and that unfortunately they don’t have access to the verification system used by Sheer ID and told me to just email SheerID about the issue? I’m confused because SheerID already emailed me saying my verification was confirmed.? Can anyone help me please 🥲
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