After over 10 years of Pandora, I have decided to cancel my subscription. While I love the service, too many issues have become egregious and/or ignored for an extended period of time. Basic management features have been ignored despite community complaints going back several years. Music continues to become unavailable, only available in radio mode, or censored - all seemingly at random. * Inability to manage playlists is unacceptable. It's not possible on the app, web interface, or desktop application. However, the ability to add a playlist to another playlist is available, so you can easily add a massive list of songs to another massive list... and if you do so accidentally, there is no way to reverse it other than remove EACH INDIVIDUAL SONG. How does this make sense? It's like the UI devs had a few good ideas and then phoned in developing the rest of the feature set. There is a thread complaining about this from 2019 and no feature to manage playlists has been added to date. Also unable to reorders songs easily without dragging through the entire list which is very burdensome on large playlists. * Inconsistent behavior - Adding a song to 'thumbs up' adds it to the bottom of the playlist, while thumbing up a song gets it added to the beginning of the 'thumbs up' playlist. This means the songs I've recently 'liked' are in completely opposite sides of my playlist if my method of 'liking' them differed, and if I want to move one from the bottom to the top I have to drag and drop it THROUGH THE ENTIRE PLAYLIST (which is only even an option from the desktop application) which takes a few minutes to move each song because it doesn't work smoothly for large lists (once again, no way to manage lists easily). * songs randomly becoming unavailable, radio mode, or censored - I have a LARGE number of songs on my 'thumbs up' playlist that were the original version and somehow turned into the censored version. It's something I've been complaining about to Pandora for almost the entire last decade and something they still have not fixed. They give some answer about rights changing around, but I think they have enough money to lock content for their users. I really don't care about the reason, it f***s up my experience and I'm done dealing with it. To make matters worse, a lot of the songs I really like randomly become 'radio mode only' so they only play if I'm listening to a radio stream. Not sure why I'm paying extra if the songs I really like won't play when I'm listening to a playlist. In a few cases a song simply says 'unavailble' and I can't play it on Pandora at all. Again, I'm not going to continue paying for a premium subscription for this type of experience. Looks like it's time to switch to Spotify.
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I'm noticing more and more of the songs on my 'thumbs up' playlist are the censored version when I would have not liked the censored version in the first place. This is pretty unacceptable. I have read the explanation that sometimes rights expire, songs aren't the same, whatever... and to be honest, I don't care. I pay for a service, and I expect that service to work as expected. I'm paying extra for the premium membership, not willing to deal with this type of headache. I don't have time to inform Pandora of every instance this occurs, either. Maybe add a button to the app to report this type of thing and create a team to deal with the occurrences as they happen or something? I don't really care what you do, but giving us an excuse as to why it's happening without taking action isn't acceptable. This has been an issue with me for Pandora for over 5 years (user since 2010) and I'm going to be cancelling my subscription renewal next month if someone doesn't get back to me in a hurry with a solution I can live with.
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