I have been going back and forth through emails with support. It sounds like Pandora is aware of the issue, so I am hoping that you can provide support and escalate me to your engineering team as well. Support is telling me to do everything I have already tried over and over again. It sounds like this has been a known issue for like a year? Here are the answer to the questions you have asked everyone else: Mobile: Model: iPhone Pro 11 Max Carrier: Verizon (have tried on multiple wifi networks as well as using only cellular.) Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Version 2102.1. iPad: Model: iPad Air 4th Generation Carrier: WiFi Only Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Version 2102.1 Computers: Models: HP Envy X360 (newest model running windows 10) and Dell Latitude (windows 10) Browsers: Chrome, Firefox, Edge, Internet Explorer Pandora version none Also attempted on windows app On the IOS devices: it says I am connected in privacy section of settings. Shows my FB profile pic. When I click on following or followers, it says zero, and when I click find friends, it says that "sorry looks like something has gone wrong and links to site. I click on the link and it takes me to site within app. When I am in there and login, it lists Pandora subscription options. Unfortunately, while trying to disconnect, reconnect, delete apps, etc, I ended up paying $12 for a subscription to premium I was previously paying $9 for. And it charged me for the 12 while I had already paid for the month. So now I have paid over $20 this month for an app that isn't even allowing me to use the features it advertises and the support team has not addressed my concerns over this in any email. When I access on a PC using a browser or an app, it won't even show I am connected, and the option is not available to "find friends". I have recommended support look into a couple of things: am I logged into Pandora on any old devices? Is Pandora confused with my account? I have had multiple emails, used on many devices, etc, because I have had Pandora Premium for many years. Can Pandora Engineers reset account entirely? Log me out of everywhere. Ensure all settings are set to default. Compare my older account with a newer account and look at every single setting to see where there may be a difference? I feel like it could be an issue with older accounts. I am more than happy to sit on the phone with a Pandora Engineer and test. If all else fails, Pandora should save all of my music preferences, stations, and playlists, and delete my account entirely. Ensure I am completely logged out, and then create a new account and transfer all of the preferences, playlists, and station data to my new account. I am more than willing to work with you here. I enjoy Pandora and it is my music app of choice. But I am not going wait for more than a year like others in this forum have done. I am also going to copy and paste this into the IOS forum outlining the exact same issue. I have tried it accross several platforms and under many circumstances, and based on the amount of both android and IOS customers experiencing this issue, the problem is not device, version, platform, or browser specific. Also, I do need someone to check into the extra charge and increased monthly amount. Please address this or have the support person I am going back and forth with address it. Staci
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