I will also add my request for a compact mode for the current Windows desktop app. It seems this request has a lot of demand and was introduced nearly two years ago . Not sure why it hasn't been implemented.
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After opening a support ticket, I finally got a message from support that said they had provided me with a free Plus account for one week, and that I could try payment again when the ads started reappearing. If I had trouble, the message said to clear my browser cache and history and restart my browser. Since I had already tried that and many other troubleshooting steps, I asked if they knew about an existing issue or if they were simply hoping I would have better luck in a week. I got a reply to that question the next day which said, "We are aware of this issue and are working on it. I've passed your info along to our engineers. " So it seems that, at least privately, Pandora have admitted there is a known issue with submitting payment information. It would seem easier to simply put a preemptive message on their payment page acknowledging this known issue rather than fielding a continuous stream of community forum posts or support tickets, but that's up to their support staff, I guess. At minimum, I would change the message that appears when the payment info is submitted to let the user know that there's no need to try again, that is: "it's an issue on our side and we're working on it..."
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I have a free account and want to upgrade. I entered my credit card info on the upgrade page and get this message " Sorry, your payment information is not valid. Please update your details." I have called my credit card company and they said they don't see any declines listed on my account transactions.
I tried using both a "virtual card" offered by my credit card number for use online and it auto-fills the information which I verified on the form. Failed with the above message.
I then tried again manually entering my actual card information and it failed with the same error.
I tried again using the same card's info stored in my browser (auto-fill) and again it says it is not valid.
Since the credit card company is not even seeing a transaction attempt on their end, why is this message being issued?
I have a valid card and want to pay for your service. How can I give you my money?
Just an FYI update:
I have tried again this evening (7 hours later) to sign up -- same error. Trying on a Windows 10 PC. Here's what I tried:
1) Cleared MS Edge browser cookies and signed out/in again -- same error.
2) Tried using Chrome -- same error.
3) Tried using Firefox -- same error.
4) Tried on a different PC -- same error.
5) Tried using the Windows Pandora desktop app -- same error.
I started to try from the Android Pandora app on my phone, but on the app I couldn't find the option to do the annual payment which is discounted over the month-to-month payment, so it seems I must sign up on my PC using a browser in order to receive that annual payment discount.
My credit card company shows no record of any declines, so clearly the information is not making it from your payment page to my credit card issuer as they are not the ones rejecting the payment. The error is being issued erroneously from your payment system rather than my credit card issuer. I see some have had this issue in the past and others are also having it currently as well.
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