I have been purchasing Pandora premium for some time now, and decided to try plus since it says I get everything except being able  to use my playlists. Well I ran into an issue where I am unable to search and play songs and I still have ads. I understand things happen, technology isn't perfect. But when I contacted customer service...things went south. I was told to upgrade to premium....I was sent all the information on how to...I was also given the information on upgrading to the family plan. We have exchanged 4 emails now and the issue still is not being addressed....just spend more money talk...my issue is I cannot use plus as it was described!! It's become tiresome going back and forth and still getting the same thing!! I understand Pandora has other listener plans!! I PAID for one and am not receiving what I paid for...can some wonderful employee pass this to a customer rep. Moderator Edit: Removed Personal Info ... View more