Hi @Mirage250! Thanks for posting your experience, sorry to hear this is happening.
I do see that you've written in to our User Support team for help and they've responded via email. To avoid any duplicate troubleshooting steps, I would recommend following up with the agent through email.
I did have a question, does this happens only when connected to your Ford or when you're connected to other devices, like a bluetooth speaker? In your Ford can you connect via Bluetooth only, not through FordSync, and let us know if you continue to have trouble?
Thanks!
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