AlyssaPandora, To continue this back-and-forth in which the ball is dropped in the paying customer's court, I did what you asked me to do (instead of having your paid team FIX the problem!!!). I tried Safari; there, not only it didn't play scratched, but it kept jumping from one song to another to the point where you could listen to any music whatsoever. Then I tried Chrome, and... it played the same scratched music as on Firefox. Now, for the record, I had already restarted the laptop (not once!), I have the most updated versions of the browsers I mentioned, and no updates are necessary on my laptop. Obviously, the issue is at your end since so many customers (on so many computers, and using so many different browsers) experience pretty much the same problem. Now, this being said, I expected as of today, August 24, NOT to be billed anymore UNTIL this problem gets fixed. And the fix needs to come, with the risk of saying it again, and saying the obvious, from YOUR end since you, on your paid time, have the resources and technical ability to fix this issue (that did not exist until recently!). Please notify me by email when this problem gets fixed, and when you will re-start charging me! Thanks in advance!
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