Hi there, @Tiffandjoe08. 👋
Thanks for posting about this. Looks like you may be using an Android device.
Premium Access:
Looks like you were using Premium Access, which are complimentary sessions of Premium after watching an advertisement. Then, you were able to subscribe to Pandora through Google Play.
While using Premium Access, you wouldn't be able to download or listen to tunes offline.
You can find out more about how these free sessions work here: Premium Access
Premium Subscription through Google Play:
Could you confirm whether you're still having trouble after subscribing to Premium through Google Play?
I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
I hope this information is helpful. Let me know how it goes. 🎧
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