I am having the same issue and it's obvious that what your techs are telling you guys is not working so how about removing the update because i work in a factory where we can listen to music using osha approved headphones and our phone need to be by operator's table so we don't havetime to keep going to phones to change song or even unlock phone if it isn't fixed by Thanksgiving i will be canceling my premium subscription and using a different service for music i don't know what your techs have been doing the last week but maybe they should worry more about the money you guys could possibly lose  ... View more