@Karenfenlason Can you please confirm that you have both connected your Facebook accounts with your Pandora profile already?
If not, check out the accepted solution to this thread for instructions on how to connect: How to connect to Facebook
If you still run into issues after connecting to Facebook, please send me:
the make and model of the device you are using when their profile isn't populating.
a screenshot of what you are seeing when searching for their account
Thanks for working with me on this. 🤝
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