Artist: Campaign Feature / Station Play Unavailable

[ajbristo]

Hey ! 

"You’ve been added to Pandora Radio, and new AMP features are now available"

I received this email 1 month ago. I'm still waiting for the access. I have no new features available on my Pandora AMP. Support is also not replying to me. It's been almost a month now. I got radio access but when I checked my profile there is no access for radio play. Campaign feature access is also not available even though I received the email saying that I have those access now. Can you please check it for me at least here. Pandora helped me a lot in the past but this situation is making me upset!!! Feels like you're ignoring my emails. Always bot says 48hours. Well now it’s been weeks!!! At least reply something ….. I also see some songs added to my profile which is not mine….

Correct Artist Link.
https://www.pandora.com/artist/soulsoup/ARcPh6mv26f3bnJ?part=ug-desktop&corr=133491708875770201

For your reference this is Case: 05152999

In the previous case Id which they said they fixed. 

For your reference this is Case: 05143694

Mod note: Edited title for clarity

[ChrisPandora · Accepted solution]

Hey @ajbristo - Thanks for surfacing this.

I understand your concerns. Our AMP Support team and Curation team are both aware of this and are working behind the scenes to see why you received this email when your music is not yet live on radio.

We ask for your patience while we investigate this and will follow up with you via email when we have an answer.

Thanks for understanding.