Creators: Release not populating in Featured Track tool

[alanpisano]

Hi!  I released by single Missing Generation on 6/14/25 and so far I am loving what Pandora provides for stats, exposure, etc.  

I recently attempted to start a Featured Track campaign as I have enough spins and the single was released in the past year.  When I go to type the name of my song in the Choose Track to Feature field, nothing comes up.  It just types red letters and it looks like an error.  But I know that there are enough spins and its not grayed out or anything, the song just doesn't come up - in fact no songs come up.  Its strange because if I start to create a Program and I type in my track it does come up.  It's only the Featured Track section.  

My spins have been going down in the past 7 days so I am hoping that this functionality can be fixed.  If average weekly spins was the metric I will be fine but if it is the last 7 days there is a chance it dips too much and I don't want to be ineligible to feature it. 

I did tag amp Pandora socials on Instagram for the Fresh Cuts playlist as well.  

Thanks!

Alan

Mod note: Edited title for clarity

[ajbristo]

I'm facing this issue recently. I think it's a technical error. My songs have enough spins, but they don't come up when I search for them to feature. I had no problems in the past featuring the tracks, but in the last couple of months, I'm facing this issue. Especially for my new releases. I hope that pandora support team will fix it soon.

[alanpisano]

As a follow up, when I go to my artist bio I have a radio station which is how I’m getting radio spins.  But when I go to my single Missing Generation, I can’t start a radio station from the song.  Is this normal? I wonder if this is what is causing the issue?  @ChrisPandora 

[ChrisPandora · Accepted solution]

Hey @alanpisano - I understand your concerns. 

It looks like you also sent an email to our AMP Support team. I can confirm that we have received it and will follow up with you shortly so be on the look out for that email.

In the future, if a track does not populate in the Featured Track module, please send an email to amp-support@pandora.com. Our support team will be able to look into it and help on a case-by-case babsis. 

We appreciate your patience with this!

[alanpisano]

@ChrisPandora thanks for resolving this so quickly!  Everything is working great now.  In the future I will be sure to shoot a note to the support email you referenced.  Thanks again!

[ChrisPandora]

Happy to help, @alanpisano ✌️