Monthly Listeners Count Question

[armypanda875]

Hello. Please look into this glitch that has not been fixed for months. V (of BTS) profile on the app shows his monthly listeners are below 1000, however ChartMetric shows his monthly listeners are 22k. Thank you!

Profile: https://www.pandora.com/artist/5/ARhncgJdtbjf2m9

CM: https://app.chartmetric.com/artist/217336/about

mod edit: changed title for clarity

[armypanda875]

There seems to be a problem with Chartmetric's data for the album “mono” by RM (of BTS) as it looks like they cannot gather the data from your platform AMP. It's not showing up when I try searching for it. Thank you.

This is the album: https://www.pandora.com/artist/rm/mono/ALKpXpcdn9Z3KvP

[ChrisPandora · Accepted solution]

Hi @armypanda875 - Thanks for bringing this to our attention 🤝

I have sent this over to our library team to look into.

We appreciate your patience in the meantime. 

[ChrisPandora]

Hi @armypanda875  - I looked into this and can verify that we are reporting RM's data.

In this instance, we recommend reaching out to Chartmetric about this.

I hope that helps! ✌️

[TofuPanda]

Hello. Please look into the monthly listeners glitch on Jimin's (of BTS) profile. His profile shows his monthly listeners are 172k, however ChartMetric shows his monthly listeners are 397k. Thank you!

Profile: https://www.pandora.com/artist/jimin/ARVfX46mfXk9qnm

CM: https://app.chartmetric.com/artist/9091402/about

[ChrisPandora]

Hey @TofuPanda Thanks for bringing this to our attention. ✌️

I have escalated this report to email and we will be following up with you shortly.

We sincerely appreciate your patience in the meantime! 

[armypanda875]

Hello! What is the status of the Monthly Listeners correction for V? 

URL: https://www.pandora.com/artist/5/ARhncgJdtbjf2m9

Chartmetric: https://app.chartmetric.com/artist/217336/about

Also, his profile photo needs to be updated as it displays one of his album covers instead of him. Thank you!

[TofuPanda]

Hi!

I was wondering how the monthly listeners on the artist's Pandora profile are updated. Can someone please explain the process?

I would think it would be done automatically, but there are several artists with inconsistent monthly listeners on Pandora vs what is reported to Chartmetric.

I have already reached out about one of those artists here (Jimin), and his monthly listeners have been wrong for months. I reached out 2 months ago here and received an email that it would be fixed within a few weeks, but it still hasn't been updated. I responded to the email I received about the issue, but no one responded to me.

Other artists affected are: Jung Kook, V (of BTS), and Agust D.

Also, Agust D's monthly listeners decreased dramatically yesterday and the historical data on Chartmetric was also changed. I was tracking his monthly listeners daily and they were in the 50K range. Then today they are 14.4K, and the data for the past weeks is showing they were in the 14K range. Why would his monthly listeners data have been changed for previous days?

If someone could please address these issues, I would really appreciate it. Thank you!

[TofuPanda]

*The monthly listeners issue for Agust D has been figured out (some stats have been moved to his other profile under a different stage name).