TofuPanda
Underground
Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
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Hi, A friend of mine has had every one of the 6 accounts on their family plan suspended. They pay for this plan and their accounts are used often. They have reached out to the support chat several times (they reach out each time when account has been suspended), but the chat support person either leaves the chat with no resolution or they tell them to email support and then they don't hear from anyone. I've also had another friend who had this same thing happen to her account. Can anyone explain why this is happening to people's paid accounts? Can anyone shed light on what would trigger something like this? I also have a family plan and wouldn't want accounts I pay for to be suspended, so I'd like to avoid any actions that may cause this. Please let me know if you have any guidance for me (or my poor friends). Thanks!
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Hi, The bio/profile for the artist V (of BTS) is incorrect. He is not (and has never been) in a UK boy band and was a small child when the band listed in his profile was formed. He is one of the members of BTS, the South Korean group. This is the profile for his solo work. This same issue occurred on Amazon Music, so I'm not sure if that's where this bio came from. Please fix his bio or at least remove this incorrect one. Thank you!
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*The monthly listeners issue for Agust D has been figured out (some stats have been moved to his other profile under a different stage name).
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Hi! I was wondering how the monthly listeners on the artist's Pandora profile are updated. Can someone please explain the process? I would think it would be done automatically, but there are several artists with inconsistent monthly listeners on Pandora vs what is reported to Chartmetric. I have already reached out about one of those artists here (Jimin), and his monthly listeners have been wrong for months. I reached out 2 months ago here and received an email that it would be fixed within a few weeks, but it still hasn't been updated. I responded to the email I received about the issue, but no one responded to me. Other artists affected are: Jung Kook, V (of BTS), and Agust D. Also, Agust D's monthly listeners decreased dramatically yesterday and the historical data on Chartmetric was also changed. I was tracking his monthly listeners daily and they were in the 50K range. Then today they are 14.4K, and the data for the past weeks is showing they were in the 14K range. Why would his monthly listeners data have been changed for previous days? If someone could please address these issues, I would really appreciate it. Thank you!
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Hello. Please look into the monthly listeners glitch on Jimin's (of BTS) profile. His profile shows his monthly listeners are 172k, however ChartMetric shows his monthly listeners are 397k. Thank you! Profile: https://www.pandora.com/artist/jimin/ARVfX46mfXk9qnm CM: https://app.chartmetric.com/artist/9091402/about
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Hi @ChrisPandora , thanks for letting me know. Is there any sort of idea about a timeline on getting stats up and running again? Days? Weeks? Thoughts? Thanks!
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Hi! Does anyone know what's going on with Pandora reporting to Chartmetric? There hasn't been an update on track streams for Pandora for any artist on Chartmetric since 5/23. Is Pandora no longer going to be sending data going forward, or is this just some kind of temporary glitch and reporting will resume at some point? If anyone knows what's going on, I'd love some insight. Thanks!!
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Does anyone know about the reporting of streams of Chartmetric? I've been checking there to see daily streaming numbers, and 3 times in the last couple of weeks they haven't posted the daily stats. I asked them about it and they said that Pandora doesn't always send the data, so they will sometimes "extrapolate" (their words) the data. Or just not post anything I guess. Is that the case? Does Pandora not send them the info, or is this a glitch on the Chartmetric side? Does anyone know what's going on? Also, it would be amazing if Pandora would post their own stats like Spotify does. Then we wouldn't have to deal with the glitchy connection to Chartmetric. Just a thought. Anyway, if anyone knows anything about this, please let me know! Thanks!!
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(I'm new and not sure where to post this, so if there's somewhere else that's more appropriate, please let me know.) I'm a little confused on the tracking time period for Top Thumb Hundred Chart. So it's only for releases in the last 30 days, and tracking is only done on the weekend? So Monday-Friday thumbs up aren't tracked? Am I understanding that correctly?
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