Account Login

[Tsnelgrov]

Created pandora account many years ago using an email address that is now not active. I also do not remember my password.

Now I am trying to authorize the account to use with my Sonos system, but since I can’t login to Pandora, do I have to create a new account?

[MariaPandora · Accepted solution]

Hi @Tsnelgrov , welcome to the community!

To keep things tidy, I moved your post to our Account support space. 

There's no need to create a brand new account, our support team will be happy to help you reset your password and update the email on your account if necessary. So, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[edcundiff]

ready when you are

Jewell Cundiff here

Moderator Edit: Merged comments

[AdamPandora]

@edcundiff I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[Bstill68]

How do I login to my account i have a new phone

[AdamPandora]

@Bstill68 I do see you were able to log into an Android device yesterday.

Was there anything else you needed help with?

Let me know.

[Redmymind]

awsome! tkanks! Gblsss