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Account created without authorization

Navangle45
Local Performer

I just found out one of my daughters “friend” created a Pandora account under my daughters name without her permission. Does anybody know how I can go about deleting this account or who to contact to figure this out? The girl won’t give us any information. 

thank you

 

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@Navangle45 Nice to see you around the community.

If you are able to sign into that account, you should be able to delete it on your end.

To delete the account from a mobile device:

  1. Open the Pandora app and go to your Profile.
  2. Tap on the Settings gear in the top right corner and select Account.
  3. Tap Delete Account.

To delete the account from a computer:

  1. Click the icon (initial or picture) in the upper right corner of the screen.
  2. Visit Settings and then Account.
  3. Click Delete Pandora Account at the bottom right corner of the page.
  4. Enter your password to confirm.

+++++++++++++++++++++++++

If you are unable to access the account, you will need to send our support team a message directly from the email address that Pandora account was registered with.

You can contact them for assistance here.

 

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AdamPandora
Community Manager
Community Manager

@Navangle45 Nice to see you around the community.

If you are able to sign into that account, you should be able to delete it on your end.

To delete the account from a mobile device:

  1. Open the Pandora app and go to your Profile.
  2. Tap on the Settings gear in the top right corner and select Account.
  3. Tap Delete Account.

To delete the account from a computer:

  1. Click the icon (initial or picture) in the upper right corner of the screen.
  2. Visit Settings and then Account.
  3. Click Delete Pandora Account at the bottom right corner of the page.
  4. Enter your password to confirm.

+++++++++++++++++++++++++

If you are unable to access the account, you will need to send our support team a message directly from the email address that Pandora account was registered with.

You can contact them for assistance here.

 

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