Asked to create an account when I already have one

[Waynewest1]

When I go on panda I have to create an account  when I already have one

Moderator Edit: Edited title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @Waynewest1. 👋

I do see that you have a Pandora account. You would need to sign into your existing account in order to listen to your tunes.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

Would you need assistance with resetting your password?

Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access.

• Next check the Inbox associated with that email address in order to continue through the password reset process.
• If you don't see the message in your Inbox, please check your Spam or Junk folder.

Let me know if you need further assistance and I can help. 🎧

[YOUSoCee]

Nope, not waynewest1??

[AdamPandora]

@YOUSoCee I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.