Back ground noise

[Kbrooks721]

My music keeps shutting off due to back ground noise .

I've never had this issue before. 

[AdamPandora · Accepted solution]

@Kbrooks721 Could you tell me a bit more about what is happening? What background noise are you referring to?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝