Can't find account

[nickisdeceased]

Was paying for a subscription and my entire account disappeared, opened the app and it told me to sign in, i did and it told me the account didn’t exist, i’ve had this account for over 5 yrs **ahem**.

and it’s back upon logging in the 13th time nvm 😶

Moderator's edit: Changed title for clarity.

[MariaPandora · Accepted solution]

Hi @nickisdeceased , thanks for posting and for letting us know that you were able to get into your account.

It looks like you opened a case with an agent before and that they replied to you through email. If you have any further issues with your account please feel free to send them an email so they can follow up with you.

Have a great day!