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Can't login unless I change password every time

emeth_veneeman
Local Performer

Hi,

For the last three or four days, I've gone to the Pandora website (Firefox browser on Windows 10) and it's required me to log in.  When I use the password that I recently set, it fails to recognize it and requires me to reset it.  I go to my email and reset the pw from the link it provides (to the same one it was before) and then it sends me to my stations.

Please provide assistance.  Thanks!

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3 Replies

AdamPandora
Community Manager
Community Manager

@emeth_veneeman I recommend running through the following troubleshooting steps to see if they resolve this: Firefox Troubleshooting

Let me know how it goes.

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emeth_veneeman
Local Performer

Adam, it turns out the problem was that I was attempting to log in with my user name rather than my email.  My fault.  Thanks for the response.

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AdamPandora
Community Manager
Community Manager

Thanks so much for providing us with that update, @emeth_veneeman.

Enjoy the music! 

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