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Old account connecting to new account

Juice
Local Performer
I had to create a new pandora account, and somehow, my new account is being followed by the only follower I had on the old one. And there’s now a playlist that is named my email from my old account with no music in it and I can’t delete it. How did my two accounts get linked??? They are two totally different accounts with different emails.
1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Juice Our support team will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

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5 Replies

AdamPandora
Community Manager
Community Manager

@Juice Our support team will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

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tajuant53
Local Performer

Hello Adam, 

I have an old account and I would like it linked to my new account.  

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AlyssaPandora
Community Manager
Community Manager

Hey, @tajuant53. 👋

Nice to see you around the community space.

Since this involves your email address and account details, I've created a support case with our team. Someone will reach out to you via email shortly to offer further assistance. If you don't see the message soon, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process. 🎧

Alyssa | Community Manager
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tajuant53
Local Performer
Thank you for your email

AdamPandora
Community Manager
Community Manager

We're always happy to help, @tajuant53. 😎