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Community "Authentication failed"

amoebob
Opening Act
‎12-29-2019 07:49 AM

When heading to community.pandora.com after not having visited for a day or so, a huge red banner says Authentication Failed along with a bulleted list of what might be going on. From that page, if I click Sign In, I am instantly logged in, revealing that I still had an active session. I think something is wrong with the https://www.pandora.com/account/community-redirect page in my history.

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AdamPandora
Community Manager
Community Manager
‎12-31-2019 06:36 AM

@amoebob Thank you for reporting this - I went ahead and escalated this over to our engineers so they can further investigate. 

Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (4.28.25)

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AdamPandora
Community Manager
Community Manager
‎12-31-2019 06:36 AM

@amoebob Thank you for reporting this - I went ahead and escalated this over to our engineers so they can further investigate. 

Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (4.28.25)
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clarelynnrose
Underground
‎10-15-2023 08:05 AM

I was having this problem, too (15 October 2023) and found the issue was that I wasn't properly registered with the Creators community.

As I didn't know what I didn't know, the error message seemed illogical and baffling. Luckily, I stumbled upon the magic button to join the creators community, and it's all sorted now.