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Development test systems generating spam emails

Oxidizing1
Underground

I have my own domain name and an email configuration which funnels *@mydomain.org to me.  Starting about 2 days ago I began getting a lot of new account welcome emails to random addresses.  It looks like someone from Pandora's software development team has configured their QA or testing systems to use a random email address generator for testing the new account workflow.  The generator is being seeded with real domain names for the addresses it makes up.  The test system is hooked up to a mail server which routes email to the internet so all the messaging it creates get sent out, spamming me for test users created using my domain name for the email address.  The sending server is sg.pandora.com which routes via sendgrid.net.

Could someone escalate this to engineering, development and/or QA?  I'd really hate to have to start blocking pandora.com emails and reporting the messages to Google as spam.

Screenshot attached showing a portion of the messages coming in. Screenshot_2021-03-11-08-30-47.jpg

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AdamPandora
Community Manager
Community Manager

@Oxidizing1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
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5 Replies

AdamPandora
Community Manager
Community Manager

@Oxidizing1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (10.21.24)


AlisonEaton
Underground

It would be great to know how Pandora handled it.

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AdamPandora
Community Manager
Community Manager

@AlisonEaton If you are experiencing a similar issue, please contact our support team directly for further assistance here.

Thanks for being a part of the community! :pandora:


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (10.21.24)


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Oxidizing1
Underground

It was handled through the support ticket. They stopped using the configuration which generated the random email addresses with domains they did not control email receipt for. Unfortunately, I was not able to receive the email notifications for the ticket due to the spam block on pandora.com created by the events I reported.  

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jumubegum
Local Performer

Saw this old post and just wanted to chime in, though it looks like the problem got solved. I had a similar situation where random test emails were spamming my inbox because of some dev team's testing. It was super frustrating at the time! I ended up cleaning my own email list with https://bulkemailchecker.com/ to make sure no invalid emails were mixed in, which helped in the long run. Hopefully, everything got straightened out on your end before you had to block anything from Pandora.

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