Errors when attempting sign on

[abndiana]

Pait my paid my subscription with credit card, tried to log on, keeps telling me I have the wrong password or email address. Also tells me I'm using too many characters in my email address. Used my old password for Yahoo, tried to use a new password for Yahoo. still can't log on.

Moderator Edit: Removed personal information & edited title for clarity

[AlyssaPandora · Accepted solution]

Thanks for your post! @abndiana 

Someone from our User Support team will be reaching out to you via email to assist with your paid subscription and to help with locating your correct account. 

[HYDROGENAGENT]

LOGIN ISSUES ON MY TV, NOT ON MY PC OR PHONE, JUST TV AND IT SAID WRONG LOGIN INFO AND ONCE IT SAID WRONG COUNTRY, VERY ODD INDEED!  PLS HELP ASAP!

[AlyssaPandora]

Hi there, @HYDROGENAGENT. 👋

Sorry to hear that you're having trouble accessing your Pandora account from your TV device. 

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

I've escalated your issue to our team via email. Someone will reach out to you to offer further assistance with logging into your account.  

Please keep an eye out for their message as you may need to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience over the weekend. 🎧