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Getting "Artist Audio Messages" even with setting turned off

kweir
Local Performer

Subscription: Premium

Station: Rufus Du Sol Radio

Verified on both mobile and desktop settings for ALL artists are disabled. New pop up radio ads constantly playing. How do I turn them off?

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1 Solution

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AdamPandora
Community Manager
Community Manager

@kweir It looks like that station has a curated artist mode (The Pop-Up).

Please make sure you have your station mode set to My Station as shown below:

Screen Shot 2021-12-06 at 7.36.05 AM.png

If you continue to receive artist audio messages while in My Station, please grab a screenshot of the next one that plays and send it in reply to this thread.

Thanks for working with me on this. 🤝

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3 Replies

AdamPandora
Community Manager
Community Manager

@kweir It looks like that station has a curated artist mode (The Pop-Up).

Please make sure you have your station mode set to My Station as shown below:

Screen Shot 2021-12-06 at 7.36.05 AM.png

If you continue to receive artist audio messages while in My Station, please grab a screenshot of the next one that plays and send it in reply to this thread.

Thanks for working with me on this. 🤝

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Ripley6bse
Local Performer

My pandora is on the my station and is still having artist messages.

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AdamPandora
Community Manager
Community Manager

@Ripley6bse The next time an artist message plays on one of your stations, can you please grab a screenshot and send that in a reply to this thread?

Thanks for working with me on this. 🤝

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