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Got logged out and now cannot get my old account

Amandamckenney
Local Performer

I was having issues one day with my pandora so I had to do a full un install and re install my pandora app on my phone, since this has happened I cannot get my old account back, I double checked that the e mail is correct, the password is also correct and yet it will not pull up my old account, instead it pulls up the account I created for my daughter. My old account has all the bands I like it was set up with pandora premium, I still get charged each month for my old account. I am at a loss, please help!!?!?!?!? 

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AdamPandora
Moderator
Moderator

@Amandamckenney My guess is your old account is registered under an old email address, as the Pandora account connected to your Community profile shows no history of ever being upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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