Having trouble I have to sign in everyday

[Bigdawg9]

Having trouble I have to sign in everyday

Moderator Edit: Format

[AdamPandora · Accepted solution]

@Bigdawg9 Could you tell me a bit more about what is happening? Are you forced to sign in to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?

Thanks for working with me on this.

[Ericus1]

I'm having the exact same problem, using the desktop app on a Windows machine.  This behavior only started manifesting a couple days ago, and I'm having to relog into the app every single day after it fails to open correctly.  When launching the app, I see nothing but the blue screen with the Pandora logo where it simply hangs - no error message whatsoever, and then if I close and reopen the app it will prompt me to immediately log in and then work fine.  Nothing whatsoever has changed on my side, this is clearly a problem on the Pandora side.

Previous behavior was that it would resume playing on whatever song I left off and then continue.  It seems very likely the servers are rejecting or invalidating whatever cookies or data you are using to retain this information, causing the player to hang, and then forcing a complete relog in.

Of course, Pandora has had problem with broken or terminated server connections for years, so that is no real surprise.  They never forced a relog in though until now.

mod edit: merged comments

[MariaPandora]

Hi @Ericus1 , sorry for the trouble.

Let's try some troubleshooting steps to see if we can resolve the issue. If you have already tried these steps, let me know.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps!