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How can I see my followers? It comes up as all grayed out

wanell2971
Local Performer

How can I see my followers? It comes up as all grayed out

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

Thanks for following up with that screenshot, @Derubbio7.

If you haven't already done so, please try running through these troubleshooting steps: Troubleshooting for Android Devices

If that does not resolve the issue, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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7 Replies

AdamPandora
Moderator
Moderator

@wanell2971 Would it be possible to send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Derubbio7
Underground

I too am having this issue. I have 9 followers and 3 are grayed out

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AdamPandora
Moderator
Moderator

@Derubbio7 Would it be possible to send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Derubbio7
Underground

Hi Adam I replied to your email as it wouldn't let me post it here.  Keep getting error message.   Thanks!

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AdamPandora
Moderator
Moderator

@Derubbio7 Can you please send me a screenshot of the error message you're seeing?

You can add it by clicking on the camera icon found in the Reply box: 

Screen Shot 2021-07-18 at 8.11.52 AM.png

Thanks again for working with me on this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Derubbio7
Underground

Here you go Adam thanks!Screenshot_20210718-093824_Pandora.jpg

AdamPandora
Moderator
Moderator

Thanks for following up with that screenshot, @Derubbio7.

If you haven't already done so, please try running through these troubleshooting steps: Troubleshooting for Android Devices

If that does not resolve the issue, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos