How to Update Your Zip Code

[Katschmidt56]

hi!

im trying to change my zip code because I’ve moved and it won’t let me!

how do I do this successfully?

thanks! 

Moderator Edit: Format

[TannerPandora · Accepted solution]

Hi @Katschmidt56! Thanks for posting.

You can change all your account information (including email, password and zip code) with the following steps:

From mobile:

To update your account information, first launch the Pandora app.

• Select the Profile tab and open the Settings gear in the upper right corner.
• Go to Account.
• Update your account preferences as necessary (e.g., email address, password, etc.)
• Save your changes when you're done.

From web:

Visit pandora.com on your computer and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your email address and password.

Be sure to save your changes when you're done.

Note: When you are updating your password, you will need to enter the old password to confirm the changes. Only then will the new password take effect.

[karenwoodjordan]

I have entered "Settings" and changed the zip code. There is NO "SAVE" button.

[AdamPandora]

@karenwoodjordan Are you attempting to make this change from your computer, or from a mobile device?

Let me know.

[karenwoodjordan]

Found it Adam and was able to update my zip code.

Karen Wood Jordan
To God be the GLORY

[AdamPandora]

Happy to hear it, @karenwoodjordan.

Thanks for being a part of the Community! 

[kiefertjames]

Pandora doesn't allow you to change your zip code anymore for some weird reason. As if they knew they were gonna cause issues.

[AdamPandora]

@kiefertjames I moved your post over to this existing thread: Update zip code

Check out the accepted solution for instructions on how you can update your zip code.

Hope this helps!

[bbshop6]

I have attempted to make a zip code change from both the app and the website (via my cell phone). There is no way to save the changes. Please advise. 

[AdamPandora]

@bbshop6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Katphotoe]

I'm having the same problem and when I go through settings there isn't away to click on the zip to change it

[AdamPandora]

@Katphotoe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[sbus7743]

what is the zip code?????????????

[AdamPandora]

@sbus7743 Your zip code is associated with the city that you live in.

If you do a Google search of your city, it should provide you with your zip code as well.

Hope this helps!

[BinderMom6]

How do I update to our new location so that my ads are not still for Colorado? Thank you!

[TannerPandora]

Hi @BinderMom6 

Welcome to community!

I've moved your message over to an existing thread - How to Update Your Zip Code.

You can update your zip code through the Pandora account settings either on mobile or web. For steps on how to do this, please visit the accepted solution above.

Let us know if you have trouble!

[Jessica_l_89115]

How do I change my location to Indianapolis Indiana 46229

[NikkiW]

If you're in the app, at least on iOS, go to your profile, then select the gear on the top right corner, it will open up your settings. Select account and your email, password, birth year, zip code and gender should be there. If you select the zip code part, you can edit it there. 

[AdamPandora]

@Jessica_l_89115 I moved your post over to this existing thread: How to Update Your Zip Code

Check out the accepted solution for instructions on how you can update your zip code.

Hope this helps!