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How to contact customer service?

AdamPandora
Community Manager
Community Manager

Sometimes, we all need a little help with our accounts, troubleshooting, or general questions about Pandora. If you're looking for ways to contact customer support, you’re in the right place!

Find all the available support options in the solution below. ⤵️


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AdamPandora
Community Manager
Community Manager

Hi everyone!

While Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have:

  1. Via email: you can create a message through our help center to contact our User Support team.
  2. Live chat: you do have the option to live chat with someone from our User Support team which can be initiated through the help center
  3. Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter).
  4. Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (3.31.25)

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1 Reply

AdamPandora
Community Manager
Community Manager

Hi everyone!

While Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have:

  1. Via email: you can create a message through our help center to contact our User Support team.
  2. Live chat: you do have the option to live chat with someone from our User Support team which can be initiated through the help center
  3. Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter).
  4. Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking.

Hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (3.31.25)