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How to locate account with my updated email address

Hal5947
Local Performer

I am trying to reset my e mail, and I get a message that there is already an account with current e mail and password. I want to use my new e-mail address. how do I find the account that has the updated e mail. 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Community Manager
Community Manager

@Hal5947 Sorry for the trouble you are having with your account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)

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1 Reply

AdamPandora
Community Manager
Community Manager

@Hal5947 Sorry for the trouble you are having with your account.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)